Seeking a Medical Receptionist in Fullerton!

This position will work M-F from 8 am to 5pm with a one-hour lunch.

This position will be required to work one Saturday per month with a workday flexed (40-hour work week).
The pay rate is $23.00 per hour.

bilingual English/Spanish required
Essential Functions:
* Graciously greets patients and visitors promptly and politely to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Inputs registration demographic and insurance information into computer. Reviews current registration information with patient updating information as required. Determines patient insurance eligibility and PCP. Assists patient in selecting a PCP if one has not been selected.
* Reviews provider schedules in advance to ensure pre-registration of new patients. Assembles and sends new patient with applicable packets, registration packets, and history physical forms prior to scheduled appointments.
* Schedules patient visits per established procedures and is responsible for inclusion of all required ICD-10 codes for scheduling. Confirms appointments, cancels appointments and notifies clinical staff of appointment changes. Discusses scheduling conflicts or problems with supervisors or clinical staff. Provides schedule updates during the day. Generates Bump/Wait Lists and reschedules patient appointments as needed.
* Informs clinical personnel when patients have arrived virtually or in clinic, routes patient to appropriate clinical area.
* Answers incoming telephone calls. Routes calls as appropriate or takes detailed, accurate, legible messages. Communicates with answering service regarding office hours, covering provider, etc. Handles prescription refill requests per established procedures.
* Checks patient out at end of visit answering any patient questions including simple billing questions. Reviews charge/encounter ticket for completeness and accuracy. Obtains missing information from clinical staff. Arrives, Cancels, and No Shows appointments. Prepares No Show Letters for physician signature.
* Responsible for collection of outstanding balances as indicated on encounter ticket. Determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, credit card), issues receipts, stamps back of checks and records MRN, makes change, etc., per established procedures. Ensures cash is secure by following established procedures. Balances cash drawer at the end of shift/day. Ensures that billing information and collections are routed to appropriate personnel or department.
* Assist in verifying and processing patient referrals, as needed.
* Assist with medical records requests and scanning documents, as needed.
* Open or close office as shift requires, ensuring that all doors are secured; equipment turned on/off and communicates problems to supervisor in a timely manner.
* Maintains front office workflows by following policies and procedures, reporting needed changes. Supports team effort by accomplishing related results as needed.
* Other duties as assigned.
Requirements:
Education:
* High School Graduate or GED

Experience:
* One or more years of experience as a receptionist, preferable in an outpatient healthcare setting.
* Preferred previous experience with computers and/or automated scheduling
* Prior experience preferred in handling and balancing cash.

Knowledge/Skills/Abilities:
* Principles of outstanding customer service
* Operates all general business equipment and assists office with all clerical needs.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.